After-School Training Institution Satisfaction Survey Template

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Please generate a satisfaction survey questionnaire for parents of after-school training institutions, with 8 questions in total. The target respondents are parents of students currently enrolled in the institution. It must cover 5 dimensions: curriculum teaching staff and teaching effectiveness (2 questions), pricing and refunds (1 question), environmental safety (1 question), after-class communication services (2 questions), and renewal intention (2 questions). Question types include: single-choice (4 questions), multiple-choice (1 question), scale (1 question), NPS (1 question), and open-ended (1 question). The scale item should use a 1-5 point format (5-point scale). The NPS item uses a 0-10 point format. The open-ended item should ask parents for improvement suggestions. Sample questions should reflect specific scenarios, such as 'Do teachers regularly report on children's learning progress?' and 'Is the refund policy clear?'. The recommended sample size should be no fewer than 100, and a small-scale pre-test should be conducted before release to ensure questions are unambiguous.

Perguntas representativas incluídas

1. 1Pergunta de escala

   How satisfied are you with the professional competence and teaching ability of the instructors?

   1 point (Very dissatisfied)2 points (Dissatisfied)3 points (Neutral)4 points (Satisfied)5 points (Very satisfied)
2. 2Pergunta de múltipla escolha

   To what extent do you think the course content helps improve your child's academic performance or abilities? (Select all that apply)

   Significant improvementSlight helpNo obvious changeUncertain
3. 3Pergunta de escolha única

   Do you think the current tuition fees match the value of the courses offered by the institution?

   Very well matchedWell matchedAdequately matchedPoorly matchedNot matched at all
4. 4Pergunta de escolha única

   How confident are you in the safety of the institution's teaching premises (e.g., fire safety, hygiene)?

   Very confidentFairly confidentSomewhat confidentNot very confidentNot confident at all
5. 5Pergunta de escolha única

   Does the teacher regularly communicate with you about your child's learning progress (e.g., progress updates, issues)?

   Weekly communicationMonthly communicationOnly after examsSeldom communicateNever communicate
6. 6Pergunta de múltipla escolha

   In which areas do you think after-class services (e.g., Q&A, homework feedback) need improvement? (Select all that apply)

   Frequency of feedbackDetail of feedbackConvenience of communication channelsTeacher attitudeOther
7. 7NPS (Net Promoter Score)

   How likely are you to continue purchasing future courses from this institution? Please rate on a scale of 0-10.

   0 points (Definitely not)1-3 points4-6 points7-8 points9-10 points (Extremely likely)
8. 8Pergunta aberta

   In what areas would you like the institution to improve? Please provide specific suggestions.