Designed for annual or quarterly key account reviews in B2B enterprises, covering six critical dimensions: delivery, customization, service, executive engagement, commercial terms, and renewal/referral.
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Please generate a satisfaction survey for B2B key accounts (client decision-makers/project owners), consisting of 8 questions. It should cover six dimensions: delivery quality and timeliness, custom development collaboration, dedicated service and responsiveness, executive engagement, commercial contracts and payment terms, and renewal/referral. It is recommended that scale questions use a 1-10 rating, and include one NPS question (0-10) and one open-ended question. Sample questions should reflect specific scenarios, such as 'timeliness of custom development request response'. Select clients who have had a project within the past year, with a sample size of no fewer than 30, and administer anonymously.
Questions représentatives incluses
1Question d'échelle
How do you rate the overall quality of project delivery over the past six months?
2Question à choix unique
Were project deliveries completed on time? If not, how long were typical delays?
Mostly delivered earlyGenerally on scheduleOccasional delays of no more than 1 weekFrequent delays of 1-4 weeksFrequent delays exceeding 1 month
3Question d'échelle
During the custom development process, how would you rate our understanding of your needs and our responsiveness?
4Question à choix unique
When you raise a custom development request, how quickly do you typically receive an initial proposal or feedback?
Same dayWithin 1-3 daysWithin 4-7 daysMore than 1 week
5Question d'échelle
How satisfied are you with the response speed and problem-solving capability of our dedicated account service team?
6Question à choix unique
In recent years, have you felt increased attention and investment from our senior leadership in your partnership?
