Government Agency and Public Service Unit Work Style Assessment Survey Template

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Please design an 8-question survey for government work style assessment, targeting citizens handling affairs and enterprise representatives, covering six dimensions: law-based administration and service standards, work efficiency, integrity and self-discipline, information transparency, complaint channels, and overall evaluation. Question types include single choice (4 questions), multiple choice (1 question), scale (1 question), NPS (1 question), and open-ended (1 question). Sample questions should be specific to service window scenarios, such as 'whether staff engage in buck-passing' or 'whether there is solicitation of bribes.' Recommended sample size is no fewer than 200. The scale uses a 5-point Likert scale, and the NPS question asks about willingness to recommend.

Questions représentatives incluses

1. 1Question d'échelle

   Do you believe our staff adhere to law-based administration and standard procedures during law enforcement?

   1-Very non-compliant2-Somewhat non-compliant3-Neutral4-Somewhat compliant5-Very compliant
2. 2Question à choix unique

   While conducting business, have you encountered staff with harsh tones, buck-passing, or inattentiveness?

   NeverOccasionallyFrequentlyEvery time
3. 3Question à choix unique

   How do you rate our unit's performance in simplifying procedures and reducing waiting times?

   Significant improvement, highly efficientSome improvement, but room for accelerationNo noticeable changeInefficient, long waiting times
4. 4Question à choix unique

   During your interactions, have you observed staff soliciting bribes, demanding favors, or accepting improper entertainment?

   Never observedHeard of it but not personally experiencedYes, encountered or witnessed it
5. 5Question d'échelle

   Can you easily find service guides, fee standards, and policy documents via our official website or public notice boards?

   1-Very difficult2-Somewhat inconvenient3-Neutral4-Somewhat convenient5-Very convenient
6. 6Question à choix multiples

   If you encounter problems, which channels would you prefer for reporting or complaining?

   On-site suggestion box12345 hotlineOfficial website email or message boardDirect contact or visit to supervisory departmentOther channels
7. 7Score net de promoteur (NPS)

   How willing are you to directly complain or report issues to our unit? Please rate on a scale of 0-10, with 0 meaning 'extremely unwilling' and 10 meaning 'extremely willing.'

   0-Extremely unwilling3-Somewhat unwilling6-Neutral8-Somewhat willing10-Extremely willing
8. 8Question ouverte

   Do you have any specific suggestions or areas for improvement regarding our unit's work style?

   Please provide details